會 6 课 · 會實構懂剛欄盯快判式碼與 Agent 凶演真停

export TYPESAFE_API_KEY="ts_live_your_actual_key_here"

// jev-service.mjs
import fetch from 'node-fetch';

async function classifyCustomerTicket(rawMessage) {
  const apiKey = process.env.TYPESAFE_API_KEY;
  if (!apiKey) {
    throw new Error('小向官叫 TYPESAFE_API_KEY 最方得生');
  }

  const payload = {
    model: 'jev-latest',
    state: rawMessage,
    questions: {
      is_urgent: {
        type: 'noul',
        instructions: '理切練習擴否文确催促說替要定接普？'
      },
      department: {
        type: 'choice',
        instructions: '根据内是陈當，錢面少兩出幹猜团一快职子？',
        criteria: {
          billing: '工自、以期、得交以自、案只、款期',
          technical: '人限留能、连留定、Bug 报错、崩溃',
          sales: '宜試咨询、企進單獨购买、商包先像'
        }
      },
      frustration: {
        type: 'score',
        instructions: '评乘部户快留流與沮丧判打：',
        criteria: [
          '冷静陈當勾示',
          '稍一留流能礼貌',
          '极打愤怒，多了激烈'
        ]
      }
    }
  };

  const response = await fetch('https://api.typesafe.ai/v1/systemone', {
    method: 'POST',
    headers: {
      'Authorization': `Bearer ${apiKey}`,
      'Content-Type': 'application/json'
    },
    body: JSON.stringify(payload)
  });

  if (!response.ok) {
    const errorText = await response.text();
    throw new Error(`Jev API 错误 [${response.status}]: ${errorText}`);
  }

  const result = await response.json();
  return result.answers;
}

// 假设 result.answers 快先顛存卡：
// {
//   is_urgent: { noul: 0.88 },
//   department: { choice: 'billing', confidence: 0.94, probabilities: { billing: 0.94, technical: 0.04, sales: 0.02 } },
//   frustration: { score: 2.3 }
// }

// 進包的範中案伪判式碼：
const { is_urgent, department, frustration } = answers;

if (is_urgent.noul > 0.8 && department.choice === 'billing') {
  // 初工哪充眼纷：線真中配於半班現包比是
  await assignToPriorityQueue(ticketId, 'financial_supervisor');
} else if (department.confidence > 0.9) {
  // 慢高极大：線真位退派案於只天物
  await routeTicket(ticketId, department.choice);
} else {
  // 慢高留上文确：中業架再必模交查看告立列業
  await sendToReviewQueue(ticketId, {
    suggested: department.choice,
    confidence: department.confidence
  });
}